Heather P. Warner

Office Manager

Heather coordinates all activities to ensure the operations of CRS run smoothly, including contract administration, calendar and event management, human resource coordination, and administrative duties. She oversees and updates project databases coordinating with the team on internal communications, budgets and reporting.

Previously, Heather was with the UB Regional Institute where she planned meetings, made travel arrangements and processed reimbursements for staff; and managed appointment paperwork, acting as HR liaison between student employees, University HR and the Dean’s office.

Prior to that, Heather worked in the insurance industry for nearly two decades, most recently as a Medical Coder and Billing Clerk for Mash Urgent Care Facilities. Heather was also a Claims Representative for Tower Group Companies analyzing coverage, investigating accidents and reviewing expenses; and, as Senior Administrative Assistant also at Tower Group, she refined her communications and organizational skills.

Heather holds an Associate’s Degree in Liberal Arts in Psychology from Niagara County Community College. An animal advocate, Heather is a member of the Women’s Board for the Buffalo Zoo fundraising and volunteering her time in support of this Buffalo institution. The Western NY native also enjoys spending time outdoors at the beach, gardening, playing volleyball, golfing and kayaking.